EJ
Earl J
1 reviews | Active since Jun 2014
26 Aug 2019, 15:57
Poor claim service
Terrible customer service. I submitted a claim on 17/07/2019 and still have not received any feedback. I have phoned multiple times and get told my claim will be escalated and I will receive feedback but get nothing. Can this be resolved and can my account be closed as there is clearly no service being provided on the many years of premiums I have paid
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Kaelo's replyOfficial
05 Dec 2019, 18:01Hi Earl. I apologise for your experience which I can imagine is very frustrating. I will get our Exec team to contact you so that we can assist in getting a resolution for your complaint.
Kaelo's reply05 Dec 2019, 18:01
Official
Hi Earl. I apologise for your experience which I can imagine is very frustrating. I will get our Exec team to contact you so that we can assist in getting a resolution for your complaint.