Poor Claim Process

Having gone through all the reviews on this platform about Kaelo gap Cover, I thought I was being petty. They are the worst there has been. The claims process is appauling. Having claimed in July up until today there is no way forward with my claim. The claim process is a drag and very fustrating, let alone the lack of communication. It cant be many people complaining about the same thing and still no improvement.

I dont want to even say work on your service, This I will definitly escalate to our HR because it is a perk the company provides for employees. I am sure they will be more than happy to procure another service provider after I have provided them all my records of being dissatisfied accompanied with these reviews.