Pathetic service robbing people

Last week I was sick and visited the doctor I was told if I am unwell I can come Back today I was still not feeling well so I am on the my health plus paying like 560 a 'Month I called for a Auth code and they said I needed to consult with the nurse mind you I was in pain and waiting for them to assist me then the nurse said I need to consult with the virtual doctor who called me like 9am he was rude and said I 'need to go to the hospital I tried explaining to him that I got a follow up with the doctor that treated me he said no you need to go if you sick' mind you with no examination he was telling me what to do on the call he said I need cash for the medication after me explaining I have no cash at the moment they refused me a Auth code and he was supposed to send me a prescription and a note for work which never came from them useless medical aid however we forced to be with me as it is through our company I had to borrow money and go back to the doctor they take your money and treat people how they feel I was in so much pain and they were rude don't recommend ti's medical aid to anyone I was on discovery flexi care previously and had no issues