PATHETIC SERVICE by Kaelo

Submitted a claim form on the 29th of July 2020. Received an automated response to say that there were some outstanding documentation. Call center suggests SENDING all outstanding documents to ***. All documentation submitted but no response.

Called for a week straight only to be told to forward all emails to *** on the 20th of August 2020. Call everyday since but all consultants can't open attachments! Team leaders always unavailable. Waiting for someone (of higher authority) to call me back since Friday 28th of August 2020!

Suffered severe trauma whilst being pregnant, became permanently disabled only to receive this pathetic service!

I have two anesthesiologists medical aid shortfalls of about R10 000 each. One specialist shortfall of about R10 000 (of which they only paid R1133) My daughters casualty benefit of about R1 500

I also app**** for the: 1) Hospital Booster: I was hospitalised from the 16-31/07/20

2) Family protector: I became permanently disabled from the accident

3) Contribution waiver

All of which I have had no response from! Everytime I call & speak to a consultant I have to start this whole process again since nobody knows anything. They can't open attachments for God's sake so how will they even know what claim has been made.

We are now on the 2nd of September 2020 & no joy whatsoever!

ABSOLUTELY PATHETIC SERVICE by Kaelo. Sad that this gap cover was chosen by my employer for an entire company! I will surely be giving them feedback about this.