Pathetic service

I put in a claim over a month back , claim was rejected I didn’t agree with the rejection and I called the call center spoke to Nadine Mathoy who advised that she gets of doesn’t understand why the claim was rejected, she is reopening it and sending it the claims assessor Mercia and feedback will be given to me on Wednesday the 7th of may no feedback received I then call Friday and spoke to Liam he advised he can see it’s been sent to get Nadine confirmed but I must send an email attention Mercia to the escalation email and she get back to me nothing , this morning the 12/05 I speak to Silindile she gives me a whole lot of hogwash as to why my claim was rejected which made no sense and then tells me she can’t speak for the other agents who spoke to me because she doesn’t see the claim reopened , I asked to speak to her manager who is Sade September, like always busy in a meeting , I asked to speak to Naheed Kourt not available, instead Kelly who’s another agent came to speak to me and get my details so Sade can call me I’m still waiting . Bo one in this call center it company cares to get a first call resolution, instead I’m told continuity to email and call back at my own expense I will to take this not to the ombudsman it is ridiculous hat you have a policy for so many years and the first time claiming and you met with such poor pathetic service is beyond me no one care absolutely no one ! And I must be the one following up all the time