PATHETIC SERVICE!

I have two complaints about Kaelo/Dischem staff: Regarding the inefficiency of Katlego Aphane who has not called me back (it's been 2 months)- I had wanted to add my dad to the insurance. Kiara Ram- (please listen to the call recording)- she took out the policy over the phone for me. She DID NOT ask me anything about my dad's chronic illnesses (looks like she just wanted to make a sale!). My dad went to the GP on Monday- only to be told that that they NO LONGER COVERING HYPERTENSION OR BLOOD TESTS!!! This is NOT the case with my mum's policy (take out in May 2023)- there were NO such issues there. If things changed, why wasn't I informed??? Why didn't Kiara ask me about my dad's chronic illness? She is useless- I emailed her TWICE to call me and she never did!!! I sent Kiara Ram an email lying to say I want to add a new person, so eventually she called me. When I told her no, I have a query- but- instead of her listening to my query, SHE HUNG UP ON ME!!!! WHAT KIND OF PEOPLE WORK FOR YOU DISCHEM- 2ND PERSON WHO SHOULD BE FIRED!!! She did not even have the decency to refer me to the correct person or at least check my policy, she's SO USELESS!!! Please can someone come back to me regarding this complaint! This is my 4th complaint to date and I am so tired of the inefficiency of people that work for the company and some of the processes!