RD
Ra-eesah Dustay
1 reviews | Active since Jan 2019
19 Apr 2021, 13:10
Pathetic
I called in this morning asking for help. The agent gave me the information but I asked him if it was possible to email me the information I require. He said no he can not. I asked to speak to a manager to get the managers approval he said no one is available. Pathetic company! It's my own information I require and you refuse it!
Helpful (0)
Replies (8)0
Replies (8)
Kaelo's replyOfficial
19 Apr 2021, 13:36Good day,
We are so sorry to hear about this, our team will be in contact with you shortly.
Thank you for your patience.
We are so sorry to hear about this, our team will be in contact with you shortly.
Thank you for your patience.
Kaelo's reply19 Apr 2021, 13:36
Official
Good day,
We are so sorry to hear about this, our team will be in contact with you shortly.
Thank you for your patience.
We are so sorry to hear about this, our team will be in contact with you shortly.
Thank you for your patience.
RD
Ra-eesah Dustay's updateReviewer Update
19 Apr 2021, 14:24When is shortly? As I have been doing callback requests on your website and no one contacted me! I had to call in today only to get refused regarding information about my own account!
RD
Ra-eesah Dustay's update19 Apr 2021, 14:24
Reviewer Update
When is shortly? As I have been doing callback requests on your website and no one contacted me! I had to call in today only to get refused regarding information about my own account!
Kaelo's replyOfficial
19 Apr 2021, 14:40Hi Ra-eesah.
The SLA on acknowledgement of your complaint occurs within 8 working hours, thereafter it may take up to 24 hours for your enquiry to be resolved.
We thank you for your patience.
The Kaelo Team
The SLA on acknowledgement of your complaint occurs within 8 working hours, thereafter it may take up to 24 hours for your enquiry to be resolved.
We thank you for your patience.
The Kaelo Team
Kaelo's reply19 Apr 2021, 14:40
Official
Hi Ra-eesah.
The SLA on acknowledgement of your complaint occurs within 8 working hours, thereafter it may take up to 24 hours for your enquiry to be resolved.
We thank you for your patience.
The Kaelo Team
The SLA on acknowledgement of your complaint occurs within 8 working hours, thereafter it may take up to 24 hours for your enquiry to be resolved.
We thank you for your patience.
The Kaelo Team
RD
Ra-eesah Dustay's updateReviewer Update
19 Apr 2021, 14:57I have requested callback since last week and got none! This is ridiculous.!!!!!!!!
RD
Ra-eesah Dustay's update19 Apr 2021, 14:57
Reviewer Update
I have requested callback since last week and got none! This is ridiculous.!!!!!!!!
Kaelo's replyOfficial
19 Apr 2021, 15:07Hi Ra-eesah - we tried to reach you to no avail and have since popped you an email please liaise with our team directly.
Thank you.
Thank you.
Kaelo's reply19 Apr 2021, 15:07
Official
Hi Ra-eesah - we tried to reach you to no avail and have since popped you an email please liaise with our team directly.
Thank you.
Thank you.
RD
Ra-eesah Dustay's updateReviewer Update
19 Apr 2021, 15:11I cant not receive calls from private numbers. And have not received any email!
RD
Ra-eesah Dustay's update19 Apr 2021, 15:11
Reviewer Update
I cant not receive calls from private numbers. And have not received any email!
Kaelo's replyOfficial
19 Apr 2021, 15:14Good day,
Your reference is #***:
Your reference is #***:
Kaelo's reply19 Apr 2021, 15:14
Official
Good day,
Your reference is #***:
Your reference is #***:
Kaelo's replyOfficial
19 Apr 2021, 15:15Good day,
Your reference is #***, please check junk/spam folders.
Your reference is #***, please check junk/spam folders.
Kaelo's reply19 Apr 2021, 15:15
Official
Good day,
Your reference is #***, please check junk/spam folders.
Your reference is #***, please check junk/spam folders.