Old Mutual Gap cover via Kaelo has serious Administrative issues.

Old Mutual Gap cover changed in December to Kaelo. I transferred with them, only to find out that they never updated my policy - they had the wrong banking details - an Absa account - I've never been with Absa. I then spoke to someone, updated my banking information, submitted the proof of banking forms, and again, received an email saying my policy was inactive due to incorrect banking details. In their emails, there is no reference number to my account or a number I can reference when calling. Its an appalling service.