GM
Gopolang M
1 reviews | Active since Jun 2015
15 Nov 2023, 09:15
Not processing claims
I am really tired with KAELO . It has been over 3 months sending the claim all documents has been sent to them. They look for one same document that they have. Their escalation department is totally not helpful. Its either they advise to accept or reject the claim. It is useless to have their cover. When the member claim they make one run around, when it is time to debit the money they do that without looking back.nxa
Helpful (0)
Replies (3)0
Replies (3)
Kaelo's replyOfficial
15 Nov 2023, 09:36Hi Gopolang Mo*****i, we are very sorry to hear about your experience and we take it very seriously.
Please note that our team has been alerted and will assist you regarding your claim as soon as possible.
The Kaelo Team
Please note that our team has been alerted and will assist you regarding your claim as soon as possible.
The Kaelo Team
Kaelo's reply15 Nov 2023, 09:36
Official
Hi Gopolang Mo*****i, we are very sorry to hear about your experience and we take it very seriously.
Please note that our team has been alerted and will assist you regarding your claim as soon as possible.
The Kaelo Team
Please note that our team has been alerted and will assist you regarding your claim as soon as possible.
The Kaelo Team
GM
Gopolang M's updateReviewer Update
15 Nov 2023, 09:59Your team is failing to assist me. It has been long
GM
Gopolang M's update15 Nov 2023, 09:59
Reviewer Update
Your team is failing to assist me. It has been long
Kaelo's replyOfficial
15 Nov 2023, 10:07We will ensure that you are assisted, again we sincerely apologise for the service you have received.
Kaelo's reply15 Nov 2023, 10:07
Official
We will ensure that you are assisted, again we sincerely apologise for the service you have received.