Not only is the claim process on the website not user friendly, when you call the consultants in the call center they are rude and do not provide clear guidance

Not only is the claim process on the website not user friendly, when you call the consultants in the call center they are rude and do not provide clear guidance. They decline core payment claims which should be covered based on reasoning that is just plain thievery. If my employer had not boxed us into this ******* Gap cover I would have cancelled it long ago. I am glad other employees have started a petition with HR to cancel this as it has not served anyone. If I could give 0 starts I would! That 1 star is simply because there is no zero! In the new year I will dedicate my time to start a social media campaign to get them cancelled!