Not happy

I am not happy with Kaelo. I have never been in debt with any of the medical insurance. When I joined Kaelo it was because of work, and I paid monthly for my medical insurance. When the lady who came and did the presentation, she never mentioned that if under chronic the is a form filled in B24 as they're mentioning now to me via email. I have an outstanding of which is a surprise I have been told will cover both. I only filled out a form from my doctor, so I will be able to get my meds via Clicks and be able to take blood. Now I have an outstanding of because they only paid a certain amount. I do have an invoice because I am not working there anymore, and I was convinced to choose to pay a higher R500 monthly, so I won't have a problem with chronic problems. Now I am being told that I am not registered on the B24 form, which I was not told about. And I have been hearing complaints about Kaelo's medical insurance, but I never thought it would be me.