No responds!

Struggling from Wednesday to get a call or a responds back from my emails(just want to add i have emailed every possible email i could find). I have a loved one in hospital. I can't struggle with kaelo now I need them to do what we are paying them for. What is the use of having them of they don't responds when you actually need to use them. And it's being taking through my husband's employers company. Maybe the work company should take their business elsewhere. This is pathetic