No replies to my emails - I DO NOT RECOMMEND KAELO

I have been trying to reach your company through my app and via email. It has been 3 months and no one ever replies to me. I have two claims, one for me and one for my husband, rejected for optometry with no explanation. I phoned as well as the optometrist prior to the consult and we did everything as we were told to have a smooth claim process, but alas, nothing was paid and no one can tell either myself or the optometrist what the reason for rejection is. I am currently not in SA and can only be reached by email or a whatsapp call. I am about to cancel, as this has been the worst service I have yet to receive from any type of insurance. I pay my monthly fees diligently, which increased a few months after starting as well. I would not recommend anyone to join your insurance.