1 reviews | Active since Aug 2016

29 Oct 2020, 08:45

NO FEEDBACK ON CLAIMS - TERRIBLE SERVICE

I have submitted 3 claims via my gap cover and to date: 1) No one has acknowledged receipt of my claim; 2) I have called numerous times and am left waiting 15 - 20 mins on the phone and no one answers. Your service is very disheartening. Please contact me urgently for my reimbur*****t. Policy number ***.

0
Replies (1)
Kaelo
Kaelo's reply29 Oct 2020, 08:50
Official
Good day,

We are so sorry to hear about your experience, our Executive Team will be in contact with you.

Take care & Be safe.
The Kaelo Team