My son was sick and ...

My son was sick and had to be rushed to hospital, my medical aid option is just an entry level to medical cover and does not cover most of the things, few days later when my son was better I got a mail with hospital bill that my medical aid did not cover, I then called kaelo because that was my 1st time claiming, agent was very friendly and explained exactly what I needed to do in simple English, long story short, Within two weeks of submitting all the required documents, claim was paid into my account and I immediately settled the hospital bill 🥰