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Sent through a refund requested on 17 Feb 2022, their system hasnt accepted and kicked out a WF number. They havent responded until i sent another email on the 14th day. the staff is rude. I sent a complaint n 3/3/2022, was told 8 hours up until now no one contacted me. I signed up to a different plan because the compant changed their products. Wasnt told they are changing to advance billing in Dec 2021, they too R827 extra with no notification. In Jan and FEb 2022 after been told teh premium is R827 they decided on their own free will to take R979, I want my refund of R302 extra taken. Further, the plan covers life threathing emergency, my husband collasped and had a heart attack. He was rused to hospital and they refused to pay any of the medical bills. A heart attack according to them isnt life threathing. Now im sitting with medical expensives of more than 50K. train your staff to be customer centrix instand of trying to prove us wrong. I sent 6 escalations and no one borthed