MED***

This is the by far the worst service I have ever received, I submitted a claim for my gap cover on the 6th of April and called later and they confirmed that they have received all necessary documents, the following day I kept receiving automate emails requesting outstanding documents - I called on Thursday to spoke to David who assured me that all documents were received and I should ignore the automated emails and assured me that claim would be paid on Friday! It is now two weeks later and claim hasn't been touch according to their call center, I called yesterday and spoke to a 'team leader' who kept arguing with me, denying and going back and fort instead of actually resolving my query he then went o to deny me ever calling their call center let alone being told my claim will be paid - HOW when i have a copy of the recording????