Life threatening surgery needed and they refused due to Drs error

Item: Kaelo
Rating: 1
Author: Xanthe V

Would never suggest to anyone, I have been on this for almost a year, I need a life risked surgery and they refuse to cover as I was discharged 3 days before my procedure, needless to say I have no idea why I was discharged.

Helpful (0)

Replies (4)

Kaelo's replyOfficial

22 Jul 2024, 08:49

We are sorry to hear that. We have passed your feedback along to our team and will follow up with them to ensure that this issue is resolved. Feedback will be communicated with you once received.

Kaelo's reply22 Jul 2024, 08:49

Official

We are sorry to hear that. We have passed your feedback along to our team and will follow up with them to ensure that this issue is resolved. Feedback will be communicated with you once received.

Kaelo's replyOfficial

30 Jul 2024, 12:57

Hello Xanthe, once again, we sincerely apologize for the service you received and hope your complaint was resolved successfully.

Kaelo's reply30 Jul 2024, 12:57

Official

Hello Xanthe, once again, we sincerely apologize for the service you received and hope your complaint was resolved successfully.

Xanthe V's updateReviewer Update

13 Aug 2024, 08:06

Hi, no, still no resolution in this matter.
I am about to change medicals due to this, extremely unhappy!!!!!!

Xanthe V's update13 Aug 2024, 08:06

Reviewer Update

Hi, no, still no resolution in this matter.
I am about to change medicals due to this, extremely unhappy!!!!!!

Kaelo's replyOfficial

13 Aug 2024, 08:13

Hello Xanthe, please note that your case is in clinical review. We will provide feedback once received.

Kaelo's reply13 Aug 2024, 08:13

Official

Hello Xanthe, please note that your case is in clinical review. We will provide feedback once received.