Lengthy cover processing

Item: Kaelo
Rating: 2
Author: Nolene T

Second time we are claiming from our gap cover at Sanlam (Kaelo) and each time it takes more than 2 months! A new form is requested every few weeks from them, could this not be done at the start of the claim process?

Helpful (0)

Replies (1)

Kaelo's replyOfficial

11 May 2023, 14:21

Hi Nolene Teuteberg,

We sincerely apologise for the delayed service and understand your frustration.

We will ensure that our team contacts you as soon as possible to assist.

Best regards,

Kaelo's reply11 May 2023, 14:21

Official

Hi Nolene Teuteberg,

We sincerely apologise for the delayed service and understand your frustration.

We will ensure that our team contacts you as soon as possible to assist.

Best regards,

Lengthy cover processing

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