Kaleo gap cover

Please dont do business with these people, they are out to **** u out off your hard earned money. I have been with them since 20019 just for incase something bad happens and my medical aid cannot cover the cost. Last year September 2023 underwent a mri scan which the medical aid just pay over half. I paid the outstanding amount of R3470. Ever since i try to claim my money they just reply with “ we cannot finalise your claim due to outstanding documents “ . I send dossen of photos, slips, documents and phone them is even worse.