FW
Fronia W
1 reviews | Active since Oct 2021
06 May 2024, 17:27
Kaelohealth Is pathetic.
The worst medical aid I've ever encountered. You have to book Auth on the app on your phone but the app is forever loading. Like how even . I give them zero stars. And I'll ask all my colleagues to leave a review. Cause everyone at work is complaining.
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Replies (4)0
Replies (4)
Kaelo's replyOfficial
07 May 2024, 12:59Hi Fronia Williams, we are very sorry to hear this and will ensure that our team assists in resolving this as soon as possible. Our team has been alerted on the matter and will attend to it with great urgency.
Kaelo's reply07 May 2024, 12:59
Official
Hi Fronia Williams, we are very sorry to hear this and will ensure that our team assists in resolving this as soon as possible. Our team has been alerted on the matter and will attend to it with great urgency.
Kaelo's replyOfficial
07 May 2024, 13:19Hello Fronia. We apologize for the service you got and will try to resolve this. Once we have gotten to the bottom of it, we will provide feedback. In the meantime, please use our customer service number ***for any authorization queries or requests you may have.
Kaelo's reply07 May 2024, 13:19
Official
Hello Fronia. We apologize for the service you got and will try to resolve this. Once we have gotten to the bottom of it, we will provide feedback. In the meantime, please use our customer service number ***for any authorization queries or requests you may have.
Kaelo's replyOfficial
16 Jul 2024, 16:46Hello Fronia. We hope your complaint was attended to and resolved.
Kaelo's reply16 Jul 2024, 16:46
Official
Hello Fronia. We hope your complaint was attended to and resolved.
FW
Fronia W's updateReviewer Update
17 Jul 2024, 15:57Good day .exactly what can you resolve after the fact. Please advise. I'm at the doctor now. Went on the app and got the error I exceeded my limit for Auth codes I have to call. Called kaelo and and was holding on the line 15 munites before the I was dropped the. Called back and held on another 10 munites before I was successfully transfered. The lady I think her name is gomotso actually stayed on hold with me and only transfered me once she knew for sure there was a consultant on the line to assist. Thank you Gomotso...as for the rest of the scheme. I rate you guys zero. Imagine being in pain and having to hold on the phone for an Auth code and u guys replying days after asking if the issue was resolve. You do the math on that
FW
Fronia W's update17 Jul 2024, 15:57
Reviewer Update
Good day .exactly what can you resolve after the fact. Please advise. I'm at the doctor now. Went on the app and got the error I exceeded my limit for Auth codes I have to call. Called kaelo and and was holding on the line 15 munites before the I was dropped the. Called back and held on another 10 munites before I was successfully transfered. The lady I think her name is gomotso actually stayed on hold with me and only transfered me once she knew for sure there was a consultant on the line to assist. Thank you Gomotso...as for the rest of the scheme. I rate you guys zero. Imagine being in pain and having to hold on the phone for an Auth code and u guys replying days after asking if the issue was resolve. You do the math on that