AR
Anne R

1 reviews | Active since Jul 2015

30 Nov 2020, 10:12

Kaelogap cover, been with them 20 yrs, DONT JOIN THEM NOW...! hopeless, phone staff pleasant, but ACCONTS dept dont know what they are doing

Sept 2020; i have written 6 times, phoned many times, evey time i must resubmit ALL docs. I completed online form of complaint to CENTRIQ..., the form asked did the acc get paid tieousely... it has NOT BEEN PAID. I HAVE SO MANY reference numbers, etc.. no damned answer from them.

0
Replies (3)
Kaelo
Kaelo's reply30 Nov 2020, 10:26
Official
Good day,

We are so sorry to hear about your experience. Our team will be in contact with you.

Take care & Be safe.
AR
Anne R's update30 Nov 2020, 11:12
Reviewer Update
I actually dont believe i will hear from them. I phoned this morning BEFORE posting here; i told the woman that i cannot get an account paid, i have been trying for nearly 3 mths. and guess what.. she hung up on me. I do believe that KAELO has the facility to pick up your phone number.. but they didnt. so... i will def. inform HP if they contact me.. but i am sooooo doubtful this will happen. if they don call or email... tomoro i will post the email i cent to CENTRIQ, the underwriter of KAELOGAP. some interesting readin in that email.Anne
Kaelo
Kaelo's reply30 Nov 2020, 11:28
Official
Good day,

We assure you our team will look into this.

Kind Regards,