ZA
Zandile A
1 reviews | Active since Jan 2018
25 Jun 2019, 08:51
Kaelo xelus gap cover ****
My gap cover claim has been delayed. Since April 2019 I have been calling and I keep being asked to submit documents I already submitted. Even when I send emails to their escalations department I still dont get any help. I believe they have no intention of paying.
Helpful (0)
Replies (4)0
Replies (4)
Kaelo's replyOfficial
25 Jun 2019, 11:31Good day Zandile
We apologise for the service experience please furnish us with your details or our Executive Office to contact you immediately.
Kind Regards,
Kaelo
We apologise for the service experience please furnish us with your details or our Executive Office to contact you immediately.
Kind Regards,
Kaelo
Kaelo's reply25 Jun 2019, 11:31
Official
Good day Zandile
We apologise for the service experience please furnish us with your details or our Executive Office to contact you immediately.
Kind Regards,
Kaelo
We apologise for the service experience please furnish us with your details or our Executive Office to contact you immediately.
Kind Regards,
Kaelo
ZA
Zandile A's updateReviewer Update
25 Jun 2019, 11:40my ticket number us
ZA
Zandile A's update25 Jun 2019, 11:40
Reviewer Update
my ticket number us
Kaelo's replyOfficial
25 Jun 2019, 11:54Good day Zandile,
We do not recognise Ticket number ********** . Please kindly confirm your contact number for our Executive Office to contact you.
Kind Regards,
Kaelo
We do not recognise Ticket number ********** . Please kindly confirm your contact number for our Executive Office to contact you.
Kind Regards,
Kaelo
Kaelo's reply25 Jun 2019, 11:54
Official
Good day Zandile,
We do not recognise Ticket number ********** . Please kindly confirm your contact number for our Executive Office to contact you.
Kind Regards,
Kaelo
We do not recognise Ticket number ********** . Please kindly confirm your contact number for our Executive Office to contact you.
Kind Regards,
Kaelo
ZA
Zandile A's updateReviewer Update
08 Aug 2019, 15:20From the 25th of June 2019 when you asked me for my number till date, I still have not received any feedback. I have called, sent emails to the escalation department to no avail. This is so unfair. Please let me know if this claim will be payed or not.
ZA
Zandile A's update08 Aug 2019, 15:20
Reviewer Update
From the 25th of June 2019 when you asked me for my number till date, I still have not received any feedback. I have called, sent emails to the escalation department to no avail. This is so unfair. Please let me know if this claim will be payed or not.