1 reviews | Active since Sept 2018
Kaelo / Western is a *****!!
Kaelo gap cover or western gap cover (whoever they are), are terrible!! Their customer service is non existent. Lie after lie. They use every delay tactic in the book, not to pay out legitimate claims. Their email works in a loop: send claim; receive confirmation; receive email asking for missing documents (which you have sent already!); send documents again; receive confirmation; receive email asking for missing documents (which you have already sent); on and on it goes. Phone customer service, they confirm all documents received and pay out will happen. A lie. Receive same email for missing documents. A *****! Do not use them. Long term client, first claim, and nothing! Cancel!! Use a different service!!
Thank you for your constructive feedback. We sincerely apologise that you have had a bad experience with one of our products recently. At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We will ensure our team of Experienced Specialists contact you as soon as possible. Thank you, Kaelo Team
Thank you for your constructive feedback. We sincerely apologise that you have had a bad experience with one of our products recently. At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We will ensure our team of Experienced Specialists contact you as soon as possible. Thank you, Kaelo Team
Thank you for the feedback and we are happy that the matter has been resolved with a positive outcome.
Again, we do apologise for the frustration and inconvenience caused.
-The Kaelo Team.
Thank you for the feedback and we are happy that the matter has been resolved with a positive outcome.
Again, we do apologise for the frustration and inconvenience caused.
-The Kaelo Team.