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mike M
1 reviews | Active since Jul 2011
17 Sept 2024, 15:23
Kaelo Western Gap! Worst gap cover in the universe!
They will charge you monthly premiums but when it comes to paying out they won't.
You can call them until you are blue in the face and all they will say is 7-14 working days and their claims department doesn't have phones or emails. You have to talk to a call center agent who only knows how to say "It's been escalated" and "You can call back tomorrow for the same feedback". 7-14 working days is more like 7-14 years. RUN do not sign up with these people! It's easier to ask a random homeless guy to cover your medical aid short falls!
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Replies (2)
Kaelo's replyOfficial
17 Sept 2024, 15:34We are sorry to hear that our service did not meet your expectations. We strive to ensure all members are satisfied with the service we give. To better assist, we have escalated this to our team. We assure that you will receive feedback as soon as the investigation is concluded.
Kaelo's reply17 Sept 2024, 15:34
Official
We are sorry to hear that our service did not meet your expectations. We strive to ensure all members are satisfied with the service we give. To better assist, we have escalated this to our team. We assure that you will receive feedback as soon as the investigation is concluded.
Kaelo's replyOfficial
18 Sept 2024, 09:04Hello Mike, please note that our team has attempted to contact you. An email has been sent confirming the current status of your claim. More feedback will be provided once the this has been resolved.
Kaelo's reply18 Sept 2024, 09:04
Official
Hello Mike, please note that our team has attempted to contact you. An email has been sent confirming the current status of your claim. More feedback will be provided once the this has been resolved.