Kaelo ******* and dishonest management

Kaelo Medical Insurance provides pathetic customer services. From December 2021 I was incorrectly debited and they have a don't care attitude. They do not care that they ***** clients money without their permission. They do not communicate any changes to client and furthermore when you try to call the call center for help - they are worse but i guess this is how they are trained because they management has the same attitude. 3 months in a row I was incorrectly debited and contacted the call centre for assistance more than 20 times and didnt get a reply. When they felt like contacting me they did. I am still awaiting for a refund promised by Sammy jo-Pelser , Mary Magoro and Mark Duffield. When I contact the call centre agents advise that I have received ****med sms and it is not from Kaelo but when I get debited it is the same amount as the sms. So this confirms that the agents are referring to Kaelo as ****. It is really sad that people can be treated this way and to get their money back it is so difficult but so easy for Kaelo to take the money. I have requested numerous times that management extract the call recordings and listen to the way clients have been treated.

They do not even deserve a 1 rating.

Please do not put yourselves through this painful experience and find another service provider that will give you peace of mind that you are not being ****** every month. With everything our country is going through we have kaelo as well that adds to the stress. Well done Kaelo if your goal is to cause this stress you'll are achieving it.