KAELO - THE WORST CUSTOMER SERVICE EVER!

I wish there was an option to select 0 stars!!

This is the email I sent a couple of minutes ago to Kaelo Gap Cover (Sanlam Gap Cover) summarizing my agony with them:

Good day

I am highly frustrated with Kaelo Gap cover's inefficient service:

1) I sent the original claim on 29 Oct to *** and received an automated response email with a reference number that my claim was received and that a "skilled consultant" would contact me within 48 hours. No one contacted me.

2) I then followed up on 5 November telephonically only to be informed by the consultant that the email address I used does not work and that the reference number I received cannot be used to trace my claim. SERIOUSLY!!

3) I then resent the claim on 5 November to another email address that the consultant provided me with, *** and again received an auto reply message with a reference number

4) On 9 November I received a response for the first time, requiring additional documentation, which I then sent to *** on 10 November at 12:39 PM

5) Today (12 November) I phoned again to follow up on the status of the claim as I had not received any further response to my email of 10 November. Only to be informed by the consultant that the documents I sent on 10 November has not been received! How can this be??

It's so easy for a company like this to collect your debit order each and every month, but when it comes down to a straightforward claim, they cannot be bothered to be of any service.

I cannot recommend this company.