kaelo not cancelling my policy

I have cancelled my kaelo gap cover (Policy number:***) on 10 October 2022, and later realised that the premium is still deducted on my payslip (Attached to Kaelo e-mail October 2022 Salary advice).

I again cancelled this policy on 10 January 2023, but to date the premium is deducted on my salary advice (Attached to Kaelo e-mail April 2023 salary advise).

I have requested them to cancel this policy and i was told to talk to my payroll and I have requested for my premiums refund that were deducted after i have cancelled my policy but to date i have been taken from pillar to post. i am now frustrated i don't know who to talk to, my payroll advised that i should contact Kaelo for a confirmation of policy cancellation so that they can cancel the deductions from their side.

I have spoken to so many people from Kaelo regarding this matter. i am using my own cellphone and i will be told to wait for to be directed to relevant people whom at the end of the day fail to assist. I have been provided with many references numbers i guess the purpose it is just to confuse and frustrate me further.

Some of the references i have received are as follows: our reference number is ***4. Your reference number is ***4. Your reference number is ***4