Kaelo MyHealth is the worst business ever.

So I call in again today and still can’t get assisted!!!!!!!!

After a few minutes Thamsung calls me and say the issue has been resolved and my debit will go off on the 25th, when I’m telling him I want this **** medical aid cancelled , he says he doesn’t recall me telling him this and he cant cancel? Many mails below and he doesn’t recall anything? So why does he work and assist customers if he cant help or recall what the customers issues are?

I want call recordings to be pulled because Thamsung is really no help .

As per below communications ,I made it clear in the first incident that if this happens again I want this cancelled and my premiums returned. I have joined another medical aid and now he says “ I dont recall you asking to cancel”???????????????

I will be notifying the bank and if you guys debit me again I will report it as *****, because I requested this long ago and when you listen to the recording you will hear ,I requested to cancel and I want my debits returned back to me so I can join a medical aid that can assist me and then he says he will escalate and get back to me which he never did.

I want this sorted out TODAY.