Kaelo is a TOTAL ****.

Kaelo Gap cover is a total ****. They are yet to pay my claim and are busy giving me the run arounds. I submitted a claim with them in Sept and still have not received any pay out. I called them in September to check if they have received everything correctly and the call center agent confirmed that all is in order. Later that week I received an email stating my documents were incomplete. I phoned again to get clarity and my call was answered by Mpho who again confirmed that all is in order and that she will follow-up and update me. I am still waiting for Mpho's call 'til today. I called on the 13 Nov and my call was answered by Vumbhoni and he advised that there is a document missing, I sent the document as requested and called him back to confirm receipt and could not reach him. I called again today and it has been a struggle to get a hold of him, Vumbhoni was on lunch by 11:52 , I left a message for him to call me back and nothing. called again at 4:45 and was told that he already left the office. Asked to speak to the manager and was told the manager also left.