Kaelo Horrible Service

I added a post here about not being assisted when I'm being debited for something I can't use last week, I have contacted kaelo for over a month for this to be changed and have had no feedback, once I put the post here I received an email asking for my details which was last week Tuesday i responded with my details all over again and since then have had no response and nothing has changed, I highly recommend no1 uses this services as it's absolutely pathetic and the service is beyond horrible I have never come across another insurance company with this poor service.