Kaelo Gap - Worst claim process ever

Useless company. The claim was rejected for a waiting period, that was short maybe 10 days. Fine I can take it. But to get to that point: No clear claims process. Missing questionnaire that MUST be provided by Kaelo. How do you get it? Send the claim off then be told you are missing documents. Call them. Then be sent the questionnaire, only for it to have the wrong doctors details. Then wait for 2 more weeks for the right form. Then be told that actually no, that's the wrong doctor. THEN WHO SENT ME THE DAMN THING IN THE FIRST PLACE? YOU! Finally get the correct thing and send it off, only then, after 1-2 months of just trying to submit, be told that no, its rejected, because you cant wait a few more days to have an operation oh so sorry How to improve? Make this electronic. its not that hard to get someone to make a form for an online page. This way when the member enters their number and date of procedure, they can be told it will be rejected and don't bother, instead of waiting for weeks to get the right forms and then be told no. Make it clear, I can accept the rejection, but not after so many weeks of back and forth, back and forth.