BC
Babette C
1 reviews | Active since Aug 2019
23 Oct 2023, 09:14
Kaelo Gap, please make contact with me. Your on-line service is poor, so is your call centre.
Dear Kaelo Gap, I have tried by submitting a claim via e-mail, was told via e-mail to submit the claim on-line, done that several times, but every time I get "Error 502, The website is currently unavailable due to an error between Cloudbric and the web hosting server. Please try again in a few minutes." I have resubmitted several times, sent more e-mails, made phone calls (no-one answers and the line cuts out after about 12 minutes). What am I to do next?
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Replies (3)
Kaelo's replyOfficial
23 Oct 2023, 10:20Good day Babette Clare, we sincerely apologise for the experience you have had with us and completely understand your frustration.
Please note that we have sent your complaint and details through to our team so that they can get in touch with you as soon as possible.
The Kaelo Team
Please note that we have sent your complaint and details through to our team so that they can get in touch with you as soon as possible.
The Kaelo Team
Kaelo's reply23 Oct 2023, 10:20
Official
Good day Babette Clare, we sincerely apologise for the experience you have had with us and completely understand your frustration.
Please note that we have sent your complaint and details through to our team so that they can get in touch with you as soon as possible.
The Kaelo Team
Please note that we have sent your complaint and details through to our team so that they can get in touch with you as soon as possible.
The Kaelo Team
BC
Babette C's updateReviewer Update
23 Oct 2023, 10:31Let's see if that happens... I see it is the same response to all the complainants. Copy and paste.
BC
Babette C's update23 Oct 2023, 10:31
Reviewer Update
Let's see if that happens... I see it is the same response to all the complainants. Copy and paste.
Kaelo's replyOfficial
23 Oct 2023, 10:46We try our very best to resolve all issues. Please do let us know once feedback has been provided.
Kaelo's reply23 Oct 2023, 10:46
Official
We try our very best to resolve all issues. Please do let us know once feedback has been provided.