KAELO GAP do not cover your medical bills

I had an MRI on 4 June 2024. I paid R16k to cover 80% of the bill. My medical aid has paid R 6k and I submitted claim for Gap Cover. They have religiously lost the claim, rejected the claim because they could not read the documents. I now managed to R 3k towards my gap Cover. The broker has registered a complaint on their system and is now at the short term ombudsman. Do not subscribe to people who do not support their base practice