KAELO GAP DISGUSTING SERVICE!

To whom it may concern

I would like to bring to your attention the DISGUSTING service we have received from Kaelo GAP. I have never come across another company that treats their customers in this manner, at this point we are desperate to have somebody look into this and provide feedback.

My dad is 74 years old and has been on Kaelo GAP for many years, this is the first time he is utilizing the service and what a shame it is that you treat your longstanding members this way.

This claim has been outstanding from the 04/09/2023 for Drs Beck Danchin and Partner, initially an incomplete hospital transaction report was submitted which resulted in on R912 being covered. We then submitted the correct report on the 10/10/2023 and requested GAP to review for the rest of the account to be covered.

8 weeks later I still have no feedback even after numerous phone calls to the department speaking to LORETTA , VIDASH***), ISAAC, KGOSI, AJ(***4), PORTIA and finally a team leader named NAMEEZ(21/11 – 15:33) she told me to use the date and time as a reference. I have probably named your entire call centre at this point just goes to show how PATHETIC your service is.

Nameez promised me the claim will be resolved come close of business 22/11/2023 I had no feedback from her or emails, I called backed on the 01/12/2023 and spoke to PORTIA I was beyond irate at this point and I waited over 25 minutes on hold for NAMEEZ to attend to my call, all I got was please leave me your number and I will call you back before the end of the day.

No SHOCKER but I am still waiting for this woman’s call, at this point KAELO GAP please tell me who can assist me with this issue as my dad is receiving weekly threats from Beck Danchin and Part to settle his account, this is the one job you guys have and you cannot seem to do it.

PLEASE PUT YOURSELF IN THE CUSTOMERS SHOES AND WAKE UP AND DO BETTER.