Kaelo GAP disappoints once again.

I don't know why I keep relying on Kaelo Gap... I am disappointed every single time I submit a claim.

Kaelo is always trying to delay payments. This has happened for every single claim I have ever submitted.

In my newest claim, I was rejected because "apparently" my medical aid rejected my dr's fee. Which is not true. The consultant even confirmed this telephonically.

I resubmitted the claim, only be told on the 11th working day to resubmit a portion of the claim again. (Why wait until the 11th working day.... why not request this from day 1.... delaying payment). Also, the resubmission of the claim is bizarre, very old school.

In addition, the support staff are initially very friendly, but when you start questioning certain tactics, they become rude. They also only ask you to rate their calls when they feel like it. When they are rude they don't, for obvious reasons.

Kaelo, I am once again very disappointed. I don't know why I keep giving you second chances. You are also not the cheapest in the market.