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MORASWI M

1 reviews | Active since Dec 2016

04 Nov 2021, 14:54

KAELO GAP COVER STOLE MY MONEY

i have noticed during the past two years that KAELO Gap cover has been deducting money from my account without my concern from 2016, worse i dont even remember agreeing or ever utilizing their services. i have since written them several letter requesting them to cancel the insurance and refund me all my money, To date, i never got anything. when i asked them for a proof , they told me that i joined it through Hippo, which i don't have any records or policy nor how it works. Hippo has a tendency of sharing our information with these companies, they use our previous information to ***** and **********ly create profiles in their companies without our knowledge. i mean if i had known about their existence, i could have utilized their service most of the time, because i always suffer through my medical aid when it cannot pay other service. this was just a ****. i have recently requested recording where i agreed they sent me this link, which i cannot open

<https://s3-eu-west-1.amazonaws.com/tw-desk-eu/i/428786/attachment-inline/b871642a-ff12-4ed8-a8ed-9293da895280.png> and this one

*** <mailto:***> or *** <mailto:***>

the above are inaccessible, and cannot prove that i have joined and agreed to their terms. this is to me is ***** because even when i say i don't need their insurance they still attempt to deduct money from my account. I am therefore appealing to Hello Peter to help me recover my money from Kaelo Gap cover. my information is as follows: Policy KGP ***, my contacts: *** my email *** or ***

i will further be pursuing this matter legally with my lawyers and offices of short term insurance Ombudsman Regards

Moraswi Molepo

0
Replies (1)
Kaelo
Kaelo's reply04 Nov 2021, 14:58
Official
Good day,

Thank you so much for bringing this to our attention, our team will be in contact with you shortly.

Take care and Be safe.