JP
Johan P
1 reviews | Active since Jun 2023
29 Jun 2023, 08:22
Kaelo Gap Cover: Masters in avoiding claim assessments and not responding to e-mails
Kaelo Gap Cover: Masters in avoiding claim assessments and not responding to e-mails.
The service levels leaves a lot to be desired.
I have submitted a claim on 1 May 2023, further particulars have then been requested and was submitted 8 May 2023.
I was then requested again for the same information which was submitted again on: 16 May 2023.
I had no response and had to follow up on: - 24 May 2023, - 14 June 2023, - 21 June 2023, and again - 29 June 2023
The emails were sent to both the main e-mail adress of *** and Isaac Chanza <***>.
No responses, hence me resorting to this platform and warning other potential customers, stay away!
Helpful (0)
Replies (5)0
Replies (5)
Kaelo's replyOfficial
29 Jun 2023, 08:30 Good day Johan P , we sincerely apologise for the service you have received.
We have sent your details through to our team to assist and you will be contacted as soon as possible.
The Kaelo Team
We have sent your details through to our team to assist and you will be contacted as soon as possible.
The Kaelo Team
Kaelo's reply29 Jun 2023, 08:30
Official
Good day Johan P , we sincerely apologise for the service you have received.
We have sent your details through to our team to assist and you will be contacted as soon as possible.
The Kaelo Team
We have sent your details through to our team to assist and you will be contacted as soon as possible.
The Kaelo Team
JP
Johan P's updateReviewer Update
29 Jun 2023, 08:34 I will record on this platform everyday that passes until I receive a call. Not a hollow email asking for the supporting documents that has already been supp****, twice!
JP
Johan P's update29 Jun 2023, 08:34
Reviewer Update
I will record on this platform everyday that passes until I receive a call. Not a hollow email asking for the supporting documents that has already been supp****, twice!
Kaelo's replyOfficial
29 Jun 2023, 09:44We will ensure to alert our team to best assist.
Again, we apologise for the service received.
Again, we apologise for the service received.
Kaelo's reply29 Jun 2023, 09:44
Official
We will ensure to alert our team to best assist.
Again, we apologise for the service received.
Again, we apologise for the service received.
JP
Johan P's updateReviewer Update
30 Jun 2023, 12:48All resolved.
JP
Johan P's update30 Jun 2023, 12:48
Reviewer Update
All resolved.
Kaelo's replyOfficial
03 Jul 2023, 10:47Thank you for the feedback Johan.
Please do not hesitate to write to us for assistance in future and we hope to have best assisted.
The Kaelo Team
Please do not hesitate to write to us for assistance in future and we hope to have best assisted.
The Kaelo Team
Kaelo's reply03 Jul 2023, 10:47
Official
Thank you for the feedback Johan.
Please do not hesitate to write to us for assistance in future and we hope to have best assisted.
The Kaelo Team
Please do not hesitate to write to us for assistance in future and we hope to have best assisted.
The Kaelo Team