Kaelo - Gap Cover Claim

Policy #: *** – Claim #: GAP*** / 2 (KAELO/ WESTERN GAP) I wish to place on record that the service I received from Western Gap / Kaelo (Kaelo) thus far relative to this claim (Claim #: GAP*** / 2) is appalling; shocking & an embarrassment, to say the least.

I have provided them with everything they need to settle this claim (which was confirmed by them that they have all the information / documents & will forward their powers that be for approval). It’s over a year down the line now & I’m still waiting finalization of this matter. I SUBMITTED THIS CLAIM TO KAELO

Getting a favourable response from this organization (Kaelo) has been an extremely difficult challenge & a struggle and nothing short of a nightmare, so to speak FROM DAY ONE I.E. 04/02/2021, WHICH IS JUST OVER A YEAR WHEN I SUBMITTED THIS CLAIM ON THE 04 FEBRUARY 2021 (Twenty Twenty One)

During a recent telephone call to Kaelo (25 Feb 2022), I was given the email address of their Escalations Department & was advised to send an email to them, which I did, however, despite their assurances that I should hear from them within 2 (two) working days from the date of the email (25 Feb 2022), I have not had the courtesy of a response in any form or fashion. I sent a reminder email to their Escalations Department on 03 March 2022, but still no response whatsoever. It just shows the calibre / integrity & professionalism of this organization, or should I say, the lack thereof!

Surely there must be someone within Kaelo that’s competent enough to make a decision in this matter or is this a myth?

Dear Peter, please intervene & assist in this matter