Kaelo GAP Cover

Attempting to get Kaelo GAP cover to respond to emails is futile. On 14 January 2020 we submitted the final documents obtained from Discovery Health for Kaelo to process the payment. A week later we receive an sms that they still require additional information. You are then required to call them and find out what they need and exactly what information is outstanding. After sending an email on 21 January which they again ignored I called them 24 hours later only to find out that they have all the information, did not upload the additional Discovery Health document emailed to Kaelo on 14 January 2021 and will now have to wait an additional 7-14 days for payment. If this is not tantamount to negligence, disrespectful to customers and a blatant acknowledgement of poor customer service then I do not know. All I can hope for is that Enrico, the agent that took the call this morning will keep his word, process the claim documentation on 22 January 2021 (although more that a week has already passed) and have the payment made into my account by no later than 14 days from today......Watch this space!!!