AP
Amy P
1 reviews | Active since Jul 2022
08 May 2023, 19:45
KAELO EXTREMELY POOR CUSTOMER SERVICE , DO NOT HONOUR BENEFITS ADVERTISED!
Extremely poor customer service. My claim for a co-payment for antenatal consultation was rejected by Kaelo. Co payments are part of the comprehensive gap cover plan therfore I don't understand why it has been rejected. I've emailed numerous times with no response. Not even a confirmation that someone is attending to my query. It's been over 3 weeks and now going for another scan where I'm sure il experience the same issues with claiming for the co-payment. Extremely disappointed! I've raised this with my employer as well so they are aware Kaelo is giving is poor service!
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Kaelo's replyOfficial
09 May 2023, 10:04 Hi Amy,
We apologise for the service you have experienced and completely understand your frustration.
At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We have alerted our team to look further into the matter and you will be contacted as soon as possible.
The Kaelo Team
We apologise for the service you have experienced and completely understand your frustration.
At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We have alerted our team to look further into the matter and you will be contacted as soon as possible.
The Kaelo Team
Kaelo's reply09 May 2023, 10:04
Official
Hi Amy,
We apologise for the service you have experienced and completely understand your frustration.
At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We have alerted our team to look further into the matter and you will be contacted as soon as possible.
The Kaelo Team
We apologise for the service you have experienced and completely understand your frustration.
At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We have alerted our team to look further into the matter and you will be contacted as soon as possible.
The Kaelo Team