RM
Rudo M

1 reviews | Active since May 2021

29 May 2025, 10:30

"KAELO DOES NOT PAY'' doctors PROVIDER LIST FULL OF WRONG INFORMATION.

Unfortunately i cant give a -***** . my first experience with their network provider, the first doctor i call tells me he doesn't want Kaelo people because Kaelo doesn't pay. I search within a 50km radius for a GP , all the GP numbers listed on the prime cure website are either incorrect, don't exist or just don't work. I call Kaelo for assistance and they tell me they will escalate internally meanwhile no one will help me locate a doctor. So my options are now to either go and see an out of network doctor or go to a public clinic. But then what's the use of paying monthly for a medical insurance if i cant see a private GP with it. Yes i can probably claim from Kaelo later , but seeing all the reviews here this might take me months to get the money back. Kaelo, you promised us a service , you need to deliver the service that you promised . If you cant deliver then don't do it. Step aside for those who can do it. This is completely unacceptable.

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Replies (1)
Kaelo
Kaelo's reply29 May 2025, 10:44
Official
That is quite concerning to hear and we are very sorry for such service. Kindly note that this has been escalated to our team and they will be in touch to assist you in anyway possible.