Kaelo does not honour claims as per their SLA. Normally takes over a month

Item: Kaelo
Rating: 1
Author: Danie C

5-7 days turnaround for claims.... This has never happened, Last claim is now 3 weeks overdue, and nobody can tell me what the status is Disgusting service, I will be closing this account

Helpful (0)

Replies (4)

Kaelo's replyOfficial

20 Jan 2025, 10:22

Hi Danie, we are very sorry to hear this and want to ensure that you are assisted as soon as possible. Our team has been alerted on how long the claim has taken and will get in touch with you.

Kaelo's reply20 Jan 2025, 10:22

Official

Hi Danie, we are very sorry to hear this and want to ensure that you are assisted as soon as possible. Our team has been alerted on how long the claim has taken and will get in touch with you.

Kaelo's replyOfficial

21 Jan 2025, 10:04

Good day Danie, our team has informed us that you have been contacted and we hope to have best assisted.

Kaelo's reply21 Jan 2025, 10:04

Official

Good day Danie, our team has informed us that you have been contacted and we hope to have best assisted.

Danie C's updateReviewer Update

27 Jan 2025, 10:24

Another week later and this claim STILL remains unresolved.
This will be reported to the ombudsman now!

Danie C's update27 Jan 2025, 10:24

Reviewer Update

Another week later and this claim STILL remains unresolved.
This will be reported to the ombudsman now!

Danie C's updateReviewer Update

03 Feb 2025, 14:49

Kaelo/Centriw/Sanlam displaying their bad service here for all to see by not responding!

Danie C's update03 Feb 2025, 14:49

Reviewer Update

Kaelo/Centriw/Sanlam displaying their bad service here for all to see by not responding!