SP
Sjene P
1 reviews | Active since Mar 2022
02 Mar 2022, 14:17
Kaelo - Disgusting service
What a horrific experience!!! Having a medical issue is stressful enough - now to have a Gap Cover that refuses to be of any help after paying religiously since January 2017 is disgusting!! You cannot speak to anyone who actually knows what is going on! They all have a different story to tell. They continually request the same information from you over and over again - all to avoid having to pay! I am disgusted and honestly hope they never get any new clients!
Helpful (0)
Replies (3)0
Replies (3)
Kaelo's replyOfficial
02 Mar 2022, 14:44Good afternoon,
We are so sorry to hear about your most recent experience, our team will be in contact with you shortly.
The Kaelo Team
We are so sorry to hear about your most recent experience, our team will be in contact with you shortly.
The Kaelo Team
Kaelo's reply02 Mar 2022, 14:44
Official
Good afternoon,
We are so sorry to hear about your most recent experience, our team will be in contact with you shortly.
The Kaelo Team
We are so sorry to hear about your most recent experience, our team will be in contact with you shortly.
The Kaelo Team
SP
Sjene P's updateReviewer Update
04 Mar 2022, 15:31I was promised a call back on the 3rd... the 3rd came and went and no phone call! I have now received another email requesting the same thing i have already submitted at least 10 times!! If i have submitted the documentation, why should I be doing your job for you?
I just wan this claim finalized so I can be done with your services!
I just wan this claim finalized so I can be done with your services!
SP
Sjene P's update04 Mar 2022, 15:31
Reviewer Update
I was promised a call back on the 3rd... the 3rd came and went and no phone call! I have now received another email requesting the same thing i have already submitted at least 10 times!! If i have submitted the documentation, why should I be doing your job for you?
I just wan this claim finalized so I can be done with your services!
I just wan this claim finalized so I can be done with your services!
Kaelo's replyOfficial
07 Mar 2022, 08:36Good morning,
We are so sorry to hear about this and will ensure our team makes contact with you.
The Kaelo Team
We are so sorry to hear about this and will ensure our team makes contact with you.
The Kaelo Team
Kaelo's reply07 Mar 2022, 08:36
Official
Good morning,
We are so sorry to hear about this and will ensure our team makes contact with you.
The Kaelo Team
We are so sorry to hear about this and will ensure our team makes contact with you.
The Kaelo Team