Kaelo changed Xelus Service from good to extremely bad

I have been waiting for the past 4 months to be paid. Escalating does not help. Phoning weekly does not help. The team leaders and managers are forever not available no wonder the service is probably the worst ever experienced. There should be recourse that we can have against companies like this that take our money and then use incompetence’s as an excuse to delay payment. I have names of probably 10 different agents, a teamleader called Dorsa a claims consultant called Verona none of them have been able to provide an update. How ***********.