Just dont use them

If i could rate lower i would, i submitted my claim to Kaelo with the email returning as their serves blocked my emails from both my personal email and work email. I had eventually spoke to someone called Leigham.

After i submitted the claim my policy was canceled for no reason, i called Kaelo to as why it was canceled and the advisor advised me that he does not know why and it should not have been cancelled, he proceeded to reinstate my policy.

I received a call from Leigham saying they were sorry it was a system error and it was immediately rectified, i explained that they did not rectify the mistake but i had to call in to rectify it.

I requested to speak with his managers, he called me on average 3 times a day to explain it was a system error and i got the impression he did not want a manager to call me, i sent emails and demand to speak with a manager and so a manager called me.

She stated it was a user error were Leigham canceled my policy by accident as was going to cancel someone else’s policy, i explained this is unacceptable. The manager said she would have Leigham’s manager contact me.

Leigham himself contacted me 6 times that day and said that it was still a system error even tough he canceled the policy, he stated that my claim is now being rushed and they dont need anything from me as it is all in order.

His manager called me today and again stated it was Leighams fault and that they will send me a formal apology. I received the formal apology and a few hours later an email stating my documents were not in order.

I emailed them again and again their server blocked me, i again called in and the advisor advised me he cant see anything outstanding and asked what the mail said, he then said i need to give him a reference and i did not have it at hand as i have struggled so many time by trying to send my documents.

And now it seems as if they do not want to settle the claim even though i have sent them all the documents multiple time.this is by far the worst service and delaying tactics that i have ever seen