IH
I H
1 reviews | Active since Sept 2012
22 Mar 2022, 09:04
Is Kaelo a ****? Why aren't they responding to my inquiry
I sent an inquiry on the 14th of March and again on the 17th of March with NO FEEDBACK. One is a member and want to use the medical benefits you pay for, but no one is helping or responding, when the auto response email indicated someone will get back to me in 8 hours... but they never did. Is this medical "benefit" company a ****? What are we paying for then when the app and emails does not work in order to get help or answers?!
Helpful (0)
Replies (4)0
Replies (4)
Kaelo's replyOfficial
22 Mar 2022, 09:07Good morning,
We are so sorry to hear about your most recent experience and will ensure our team makes contact with you shortly.
The Kaelo Team
We are so sorry to hear about your most recent experience and will ensure our team makes contact with you shortly.
The Kaelo Team
Kaelo's reply22 Mar 2022, 09:07
Official
Good morning,
We are so sorry to hear about your most recent experience and will ensure our team makes contact with you shortly.
The Kaelo Team
We are so sorry to hear about your most recent experience and will ensure our team makes contact with you shortly.
The Kaelo Team
Kaelo's replyOfficial
22 Mar 2022, 10:21Dear Ianette,
We have received confirmation that our team has made contact with you and that you have been assisted.
Once again, we would like to extend our sincere apologies for any inconvenience caused.
Kaelo's reply22 Mar 2022, 10:21
Official
Dear Ianette,
We have received confirmation that our team has made contact with you and that you have been assisted.
Once again, we would like to extend our sincere apologies for any inconvenience caused.
IH
I H's updateReviewer Update
22 Mar 2022, 12:52Thank you, I am still waiting on the email reply to be sent to me after the phonecall of this morning, as it was not sent.
IH
I H's update22 Mar 2022, 12:52
Reviewer Update
Thank you, I am still waiting on the email reply to be sent to me after the phonecall of this morning, as it was not sent.
Kaelo's replyOfficial
24 Mar 2022, 13:46Good afternoon,
We have received confirmation that this matter has been resolved favorably.
The Kaelo Team
We have received confirmation that this matter has been resolved favorably.
The Kaelo Team
Kaelo's reply24 Mar 2022, 13:46
Official
Good afternoon,
We have received confirmation that this matter has been resolved favorably.
The Kaelo Team
We have received confirmation that this matter has been resolved favorably.
The Kaelo Team