Inconvenient and unacceptable consultation process with Kaelo Health

I wish to formally express my disappointment with the consultation process I experienced with Kaelo Health. When attempting to see a doctor, I was informed that I first needed to phone in for an authorisation code. The call center agent then explained that I must consult with a virtual doctor, who would escalate my case to another doctor to call me back. Only after that call would the doctor decide if I require an in‑person consultation and issue an authorisation code. This process is unnecessarily complicated and highly impractical. I was granted time off during work hours specifically to consult a doctor, yet I am not permitted to have my phone with me at work. Expecting me to wait for a doctor’s call under these circumstances is unreasonable and defeats the purpose of being given time off to seek medical care. Healthcare should be accessible, efficient, and considerate of patients’ circumstances. The current system is not only inconvenient but also unacceptable. I urge Kaelo Health to review this process and provide a more straightforward and patient‑friendly solution.