AP
Andrea P
1 reviews | Active since Jan 2017
01 Feb 2023, 09:41
*********** STAFF WHO CANNOT RESOLVE MY QUERY SINCE NOVEMBER 2022
IF I COULD RATE ZERO STARS I WOULD!!! I CANNOT FATHOM HOW KAELO & THIER 4 DIFFERENT AGENTS CANNOT RESOLVE MY QUERY FOR 3 MONTHS, HOW THE HELL DOES THIS HAPPEN?? I HAVE BEEN CALLING & SPEAKING TO *********** AGENTS SINCE NOVEMBER 2022. I HAVE A POLICY NUMBER NAMED UNDER SOMEONE I NEVER HEARD OFF. SO HOW THE HELL AM I COVERED UNDER YOUR GAP COVER. YOU HAVE MY FUNDS YET I HAVE NO POLICY. IF I DO NOT GET THIS RESOLVED TODAY, I AM GOING TO THE GAP POLICY OMBUDSMAN.
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Kaelo's replyOfficial
01 Feb 2023, 10:55Good Day Andrea P,
We understand your frustration and sincerely apologise for the service you have received.
Please be advised that the matter has been escalated to our team and they will contact you as soon as possible.
The Kaelo Team
We understand your frustration and sincerely apologise for the service you have received.
Please be advised that the matter has been escalated to our team and they will contact you as soon as possible.
The Kaelo Team
Kaelo's reply01 Feb 2023, 10:55
Official
Good Day Andrea P,
We understand your frustration and sincerely apologise for the service you have received.
Please be advised that the matter has been escalated to our team and they will contact you as soon as possible.
The Kaelo Team
We understand your frustration and sincerely apologise for the service you have received.
Please be advised that the matter has been escalated to our team and they will contact you as soon as possible.
The Kaelo Team