TM
Thembene M
1 reviews | Active since Sept 2022
09 Sept 2022, 20:37
I’m full of regrets
I opened a policy 2 months back. Still haven’t received my card.
Emailed and received automated responses. Called multiple times but no one picked up.
What kind of business is this??
Helpful (0)
Replies (3)0
Replies (3)
Kaelo's replyOfficial
11 Sept 2022, 20:05Dear Thembene,
We are so sorry to hear about your most recent experience and will ensure our team makes contact with you as soon as possible.
The Kaelo Team
We are so sorry to hear about your most recent experience and will ensure our team makes contact with you as soon as possible.
The Kaelo Team
Kaelo's reply11 Sept 2022, 20:05
Official
Dear Thembene,
We are so sorry to hear about your most recent experience and will ensure our team makes contact with you as soon as possible.
The Kaelo Team
We are so sorry to hear about your most recent experience and will ensure our team makes contact with you as soon as possible.
The Kaelo Team
TM
Thembene M's updateReviewer Update
13 Sept 2022, 15:184 days later no one has bothered to reply my emails nor get back to me post my complaint. What business is this??
TM
Thembene M's update13 Sept 2022, 15:18
Reviewer Update
4 days later no one has bothered to reply my emails nor get back to me post my complaint. What business is this??
Kaelo's replyOfficial
13 Sept 2022, 16:46Hi Thembene, thank you for bringing this to our attention, this has been prioritized by our escalations team who will be in contact with you as soon as possible. Once, again sincerely apologies for the inconvenience caused.
Kaelo's reply13 Sept 2022, 16:46
Official
Hi Thembene, thank you for bringing this to our attention, this has been prioritized by our escalations team who will be in contact with you as soon as possible. Once, again sincerely apologies for the inconvenience caused.